Refund Policy

01 7-Day Money-Back Guarantee

Every new IPTV Adults customer is covered by our 7-day money-back guarantee. If you’re not satisfied with the service, you may request a refund within 7 days of your first purchase — no hard feelings, no complicated forms.

02 Eligibility

The guarantee applies to:

• First-time purchases only — your very first IPTV Adults subscription.

It does not apply to:

• Renewals or extensions of an existing subscription;
• Plan upgrades (e.g., Single to Multi);
• Reseller credit packages.

03 How to Request

To request a refund, contact support via WhatsApp, live chat, or email at support@iptvadults.com with:

• The email address used for your order;
• A short description of the reason for your request.

Our team will review the request and, where possible, try to resolve any technical issue first — most problems are fixed in minutes.

04 Processing Time

Approved refunds are issued within 5–10 business days to the original payment method. Crypto payments are refunded to the sending wallet. Your bank or payment provider may take additional time to post the refund to your account.

05 Trial Policy

IPTV Adults does not offer free trials. Instead, every first-time purchase is covered by the 7-day money-back guarantee described above — you get full, unrestricted access from minute one, and if the service is not for you, you receive a full refund. We believe that is fairer than a limited demo.

06 Non-Refundable Cases

Refunds are not issued in the following cases:

• Accounts terminated for violations of our Terms of Service;
• Issues caused by the customer’s own device, app configuration or internet connection after our support team has completed troubleshooting with you.

07 Contact

For any refund questions, reach us at support@iptvadults.com or via WhatsApp — we’re available 24/7 and typically respond within minutes.